Privacy Policy
What information we collect
When you contact us, submit an RFQ, or browse truebondtech.com, we may collect the following types of information:
- Contact details you provide: name, company name, email address, and phone number.
- Project details submitted via our RFQ form: target market, product interest, project type, and your message.
- Technical data collected automatically: IP address, browser type, pages visited, and time spent on site.
- Communication records: emails, replies, and notes from project discussions.
We do not collect payment information directly. No credit card or banking data passes through this website.
Why we collect it
We collect information for the following purposes:
- To respond to your RFQ or inquiry and assess project fit.
- To send you project-relevant communications such as proposals, quotations, and sample arrangements.
- To improve our website and understand which content is most useful to B2B buyers.
- To maintain records of ongoing or past project discussions.
We do not collect data for advertising targeting or to build marketing profiles.
How we use your information
Information you submit is used exclusively for B2B project communication. Specifically:
- Your RFQ details are reviewed by our project lead and used to prepare a relevant response.
- Your contact information is stored in our internal CRM for follow-up on active inquiries.
- We may reference past communications to provide continuity across a multi-stage project.
We will not send you unsolicited marketing emails. All communications are project-related.
Do we share your information with third parties?
We do not sell, rent, or trade your personal information. We do not share inquiry details with other manufacturers, suppliers, or marketing partners.
Limited sharing may occur only in the following circumstances:
- Service providers who operate our website infrastructure (e.g. hosting, form processing), bound by confidentiality obligations.
- If required by law, regulation, or a valid legal process.
Any third-party tool we use is selected specifically because it does not monetize your data.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors navigate the site. This includes:
- Essential cookies required for the site to function correctly.
- Analytics cookies (e.g. Google Analytics) that collect anonymized data on page views, session duration, and traffic sources.
We do not use advertising cookies or retargeting pixels. You can disable cookies in your browser settings at any time. Doing so will not prevent you from submitting an RFQ or contacting us.
Data security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These measures include:
- HTTPS encryption across the entire website.
- Access to inquiry data is limited to team members directly involved in project management.
- RFQ submissions are transmitted via encrypted form services.
No method of transmission over the internet is 100% secure. If you have concerns about how to share sensitive project details, please contact us directly by email or phone before submitting.
How to contact us
If you have questions about this policy, want to request deletion of your data, or need to correct information we hold, please reach out directly:
- Email: info@truebondtech.com
- Phone / WeChat: +86 135 1099 4408
- Office: 2F, No. 13 Haoshi Street, Nanhuan Road, Shaqi Community, Xinqiao Subdistrict, Bao’an District, Shenzhen, Guangdong, China
We will respond to all data-related requests within 5 business days.